Design of Digital Transformation Diagram for IT Governance at the Department of Community and Village Empowerment, Population, and Civil Registration of North Sumatra Province

Abstract

This study analyzes the readiness for digital transformation at the North Sumatra Department of Population and Civil Registration (Dispendukcapil), which faces several challenges, including inadequate infrastructure, limited human resource competencies, and suboptimal internal policies. The findings indicate that infrastructure development, skill enhancement for human resources, and effective digital service integration can improve public service quality and increase public trust. Furthermore, national policy support and collaboration with external parties can accelerate the digital transformation process. Recommendations include sufficient budget allocation, regular training, the development of comprehensive standard operating procedures (SOPs), and periodic evaluations to identify and address implementation challenges. By implementing these measures, Dispendukcapil North Sumatra is expected to achieve a more efficient, transparent, and reliable digital-based public service system.